Privacy Policy
Effective Date: 1 Aug 2026
Privacy Policy
At penny + coop ("we", "our", "us"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose and store your personal information when you visit our website or purchase our products.
By using our website, you agree to the practices described in this Privacy Policy.
What Information We Collect
We may collect personal information including:
Your name
Email address
Postal and delivery address
Phone number
Payment information (processed securely by third-party payment providers—we do not store your full payment card details)
Purchase history
IP address and browser information
Website usage information through cookies and analytics
How We Collect Your Information
We collect information when you:
Place an order
Create an account
Contact us
Subscribe to our newsletter
Participate in promotions or giveaways
Browse our website using cookies or similar technologies
How We Use Your Information
We use your information to:
Process and deliver your orders
Provide customer support
Send order confirmations and shipping updates
Improve our website and customer experience
Detect fraud and maintain website security
Send marketing communications (only where you have consented or where permitted by law)
You may unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.
Payment Information
Payments are securely processed through trusted third-party payment providers. We do not store your complete credit or debit card details on our servers.
Cookies
Our website uses cookies to:
Remember your preferences
Improve website functionality
Analyse website traffic
Assist with marketing and advertising
You can disable cookies through your browser settings, although some parts of the website may not function correctly.
Disclosure of Personal Information
We may disclose your information to trusted third parties, including:
Shipping and delivery providers
Payment processors
Website hosting providers
Marketing platforms
IT and security service providers
Professional advisers where required
We do not sell your personal information.
Overseas Disclosure
Some of our service providers may store or process personal information overseas. Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with Australian privacy laws.
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure. However, no method of internet transmission or electronic storage is completely secure.
Access and Correction
You may request access to, or correction of, the personal information we hold about you by contacting us using the details below.
Retention of Information
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by Australian law.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Children's Privacy
Our website is not intended for children under 16 years of age, and we do not knowingly collect personal information from children.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us:
penny + coop
Email: pennyandcoop@gmail.com
ABN 18 283 680 590
Australian Privacy Law
This Privacy Policy is intended to comply with the Privacy Act 1988 (Cth) and, where applicable, the Australian Privacy Principles.