At penny + coop, we want your little treasures to arrive safely and as quickly as possible. ♡

We currently ship orders within Australia.

Processing & Dispatch

Orders are carefully created, packed and dispatched from our Melbourne studio.

Please allow 2 business days for your order to be processed and dispatched.

During busy periods, launches, sales and holiday seasons, processing times may take a little longer. We’ll always do our best to get your order on its way as quickly as possible.

Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking information, where applicable.

Shipping Within Australia

We offer the following delivery options at checkout:

• Standard Shipping: $11

• Express Shipping: $16

Delivery timeframes are estimates provided by the shipping carrier and begin once your order has been dispatched. Please note that delivery times may vary depending on your location, weekends, public holidays and carrier delays.

Penny & Coop is not responsible for delays caused by the postal or delivery carrier once an order has been dispatched.

Tracking Your Order

Where tracking is available, your tracking number will be emailed to you once your order has been dispatched.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

If your tracking information shows that your parcel has been delivered but you cannot locate it, please check around your property and with household members or neighbours before contacting the delivery carrier.

Incorrect Shipping Information

Please make sure your delivery details are correct before completing your order.

If an incorrect or incomplete address is provided and your parcel is returned to us, additional postage costs may apply to resend your order.

Unfortunately, once an order has been dispatched, we may not be able to change the delivery address or redirect the parcel.

Lost or Damaged Parcels

If your order appears to be lost or has arrived damaged, please contact us at [your email address] as soon as possible with your order number and details of the issue.

We’ll work with you and the relevant delivery carrier to help resolve the matter.

Please note that nothing in this Shipping Policy limits or excludes your rights under the Australian Consumer Law.

International Shipping

At this time, penny + coop ships within Australia only.

We hope to offer international shipping in the future!

Questions About Your Order?

If you have any questions about your order or shipping, please contact us at:

pennyandcoop@gmail.com

We’re always happy to help. ♡