As your charms are personalised, orders take 2 business days to be made and dispatched. Once your order has been shipped, delivery times will vary depending on the shipping method and location.

Getting started is simple - pick your selected personalised charm. Each product category will have a description on how to order. If you’re still unsure, send us an email and we will guide you through the ordering process.

We kindly ask that you double check the spelling of the name before checking out. If you need to change anything, please get in touch as soon as possible. Once we are in the process of making the charms, we unfortunately won’t be able to make any changes.

We ensure that we have enough stock of our beads and colours - on the occasional chance that a colour you are after are out of stock, we will reach out via the email you have provided on your order and we will work with you for an alternative design. If we cannot agree on a design, we will provide a refund.

Due to the nature of the item being personalised, we do not offer returns or exchanges. If an item gets damaged through transit, please get in touch with us as soon as possible so we can rectify this for you.

At this stage, we only ship Australia wide.